Terms of Service

1. Acceptance of Terms

By using Vet Link, you confirm that:

• You are at least 16 years old or using the service under the supervision of a parent/guardian.
• You agree to comply with all applicable laws and regulations.
• You accept these Terms and our Privacy Policy.

If you do not agree, please do not use the service.

2. Description of Services

Vet Link provides digital tools and services including but not limited to:

• Appointment booking
• Pet health records and reminders
• AI health assistance and monitoring tools
• Online ordering and loyalty rewards
• Communication with veterinary clinics

Vet Link does not replace professional veterinary advice. Always consult a licensed veterinarian for medical decisions.

3. User Accounts

When creating an account you agree to:

• Provide accurate and up-to-date information.
• Keep your login credentials secure.
• Be responsible for all activities under your account.

We reserve the right to suspend or terminate accounts that provide false information or misuse the platform.

4. Medical Disclaimer

• Vet Link AI tools are for informational purposes only.
• They are not a diagnosis, prescription, or emergency service.
• In emergencies, contact a licensed veterinarian or local emergency clinic immediately.

5. Appointments & Transactions

• Appointment availability depends on clinic schedules.
• Prices, promotions, and services may vary by clinic.
• Payments, refunds, or cancellations are subject to clinic policies.

Vet Link is a technology platform and may not be the direct service provider.

6. Loyalty Points & Rewards

• Points have no cash value.
• Rewards may change or expire.
• Vet Link may modify or discontinue the loyalty program at any time.

7. User Conduct

You agree not to:

• Use the service for illegal or harmful purposes.
• Upload false medical information.
• Attempt to hack, disrupt, or overload the system.
• Harass staff or other users.

Violation may result in account termination.

8. Data & Privacy

Your use of Vet Link is also governed by our Privacy Policy. We collect only necessary data to provide services, reminders, and account functionality.

9. Intellectual Property

All content, design, software, and branding belong to Vet Link. You may not copy, reproduce, or distribute without written permission.

10. Service Availability

We aim for continuous service but do not guarantee:

• No downtime
• No technical issues
• Immediate response times

Maintenance or updates may temporarily interrupt services.

11. Limitation of Liability

Vet Link is not liable for:

• Medical outcomes
• Appointment delays
• Data loss due to external system failures
• Third-party clinic actions

Use of the platform is at your own risk.

12. Termination

We may suspend or terminate accounts if:

• Terms are violated
• Fraud or abuse is detected
• Legal obligations require it

Users may also delete their accounts at any time.

13. Changes to Terms

We may update these Terms periodically. Continued use of the platform means you accept the updated Terms.

14. Governing Law

These Terms are governed by the laws of [UK/ USA / UAE].

15. Contact

For questions or support:

Email: support@vetlink.ai

Website: www.vetlink.ai