Privacy Policy

1. Introduction

Welcome to Vet Link and its affiliated veterinary clinics ("we", "our", "us"). We respect your privacy and are committed to protecting your personal information in accordance with the laws of the United Arab Emirates.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, and services.

2. Information We Collect

2.1 Personal Information

• Full Name
• Mobile Number
• Email Address
• Emirates ID (if required for credit or membership)
• Address and location
• Payment information (processed securely via payment gateways)
• Uploaded documents (ID, passport, utility bills, etc.)

2.2 Pet Information

• Pet name, breed, age, medical history
• Vaccination records
• Lab reports, X-rays, prescriptions
• Appointment and treatment history

2.3 Technical Information

• Device type
• IP address
• Browser/app usage
• Cookies and analytics data

3. How We Use Your Information

We use your information to:

• Book and manage appointments
• Provide veterinary services
• Maintain medical records
• Process orders and payments
• Provide credit or membership facilities
• Send reminders and notifications
• Improve app and website performance
• Comply with legal obligations

4. Sharing of Information

We do not sell your personal data. We may share information only with:

• Our affiliated clinics and staff
• Payment processors and service providers
• Government or legal authorities when required by law
• Insurance providers (if authorized by you)

5. Data Security

We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure.

6. Data Retention

We retain personal and medical records only as long as necessary for:

• Legal compliance
• Medical continuity
• Business operations

After this period, data may be securely deleted or anonymized.

7. Your Rights

You have the right to:

• Request access to your data
• Correct inaccurate data
• Request deletion where legally permissible
• Withdraw consent for marketing communications

Requests can be sent to: ask@vetlink.ai

8. Cookies & Tracking

Our website/app may use cookies and analytics tools to improve user experience. You may disable cookies in your browser settings.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect data from minors without parental consent.

10. Third-Party Links

Our platform may contain links to external websites. We are not responsible for their privacy practices.

11. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last Updated" date.

12. Contact Information

Company Name: Vet Link Clinic

Email: ask@vetlink.ai

Phone: +971 65333311

Address: UAE